Cancellation and Refund Policy for Bananaway SUP Tours

This is Bananaway SUP tours Cancellation and Refund Policy.

Cancellation process

All communications relating the cancellation must be sent from the lead traveler of each booking and delivered in writing preferably by email to Bananaway team (info@bananaway.si). Each cancellation needs to be confirmed by Bananaway representative before further action can be taken.

Cancellation fees

All cancellation fees held by Bananaway are only intended to cover our direct cost of amending and/or cancelling your tour.

Short and daily SUP Tours refund options
  • More than 21 days notice: 100% refund
  • Within 21 and 7 days notice: 80% refund
  • Within 6 and 2 days: 60% refund
  • Less than 48 hour notice: 0% refund

Cancellations with more than 21 days notice: you will receive a full refund. We know that you are already sad about not coming to Slovenia and hope to see you next time.

Cancellations witin 21 and 7 days notice: you will be refunded 80% of your total tour price. 20% is non-refundable, as this represents our direct cost of booking and preparing your tour.

Cancellations witin 6 and 2 days notice: you will be refunded 60% of your total tour price. 40% of the price of your trip is non-refundable, this percentage reflects our cost of booking and covers reduced ability to receive new bookings in such a short time. If cancellation is made after these time limits pass no refund is given.

Multiday SUP Tours refund options
  • More than 21 days notice: 80% refund
  • Within 21 and 14 days notice: 75% refund
  • Within 13 and 7 days notice: 40% refund
  • Less than 6 days notice: 0% refund

Cancellations with more than 21 days notice before arrival: you will be refunded 80% of the total tour price. 20% is non-refundable, as this represents our direct cost of booking and preparing your tour.

Cancellations within 21 and 14 days notice before arrival: you will be refunded 75% of your total tour price. 25% is non-refundable, as this represents our direct cost of canceling any arrangements made for your tour.

Cancellations within 13 and 7 days notice before arrival: you will be refunded 40% of your total tour price. 60% is non-refundable, as this represents our direct cost of accommodation, transportation booking and any arrangements made for your tour.

Cancellations with less than 6 days notice before arrival: no refund will be given if tours are canceled with less than 6 days’ notice, as Bananaway will be charged for all costs such as accommodation, transports, guides, etc.

Weather Condition Policy

Activities will normally operate in all but exceptional weather conditions, which means in case of heavy rain, strong river current or strong wind. Our instructurs will monitor the weather forecast and decide, if we have not cancelled the activity. Ensuring the safety of paddle-boarders is our number one priority.

If due to a bad weather forecast we need to cancel the tour, we will notify you by phone the day prior or day or morning. We will try to transfer your booking to later that day or to another day. If another date is not possible, we will give you a full refund. No refunds or transfers will be given to those who choose not to do the activity because of inclement weather, if we have not cancelled the activity.